Support

Umbrella Care and Maintenance

Proper care and maintenance is required to extend the life of all Frankford products. Please ensure that all Frankford umbrellas are properly weighted down in an umbrella base before putting them into use. Please contact us for assistance in choosing the proper weight and size of the appropriate base. When opening a Frankford Umbrella, separate each rib at least 4 – 6 inches from the center pole, before attempting to raise the umbrella. Do not attempt to force the umbrella open if it does not open easily. Please exercise common sense and caution during extreme wind and weather conditions, and close the umbrella in any winds exceeding 25 MPH. Please clean all Frankford Umbrellas and umbrella bases with fresh water once a week to ensure a good long lasting appearance, and to prevent premature rusting, and touch up frames and bases as needed when scratches occur during heavy usage.

9 ounce Solution Dyed Acrylic: Regularly rinse with fresh water to prevent dirt and stains from becoming deeply embedded in the fabric. Always brush away loose dirt, rinse and clean with a mild, lukewarm soapy solution. Rinse thoroughly and allow to air dry.

7 ounce Olefin Fabric: Regularly rinse with fresh water to prevent dirt and stains from becoming deeply embedded in the fabric. Always brush away loose dirt, rinse and clean with a mild, lukewarm soapy solution. Rinse thoroughly and allow to air dry.

Heavy Gauge Vinyl Material: Regularly rinse with fresh water to prevent dirt and stains from becoming deeply embedded in the fabric. Always brush away loose dirt, rinse and clean with a mild, lukewarm soapy solution. Rinse thoroughly and allow to air dry. For stubborn stains, use a vinyl cleaner and sponge, rinse thoroughly with fresh water and allow to air dry.

BIP succeeds in creating value for our customers through the hard work and commitment of the expert engineers, scientists and technical support specialists that we employed.  We are proud to deliver scientific excellence by providing our partners with innovative, cost-efficient solutions for their most challenging assembly process requirements

BIP.PATIO Advantage  - Exceptional Customer Technical Support

A unique advantage to partnering with BIP is the exceptional Customer Technical Support (CTS) team that you gain access to.

Our seasoned CTS engineers work as an extension of our customer’s existing staff to ensure your assembly operations are optimized to produce high-performing, reliable products while minimizing your time-to-market.

No matter what the challenge, or where you’re located – BIP will provide on-site production assistance within 1-2 business days to quickly eliminate deficiencies and avoid down-time.